If your identity is stolen:

  • File a report at the Australian Cyber Security Centre.

  • Contact the three major Australian credit reporting agencies Equifax, Illion and Experian, and obtain a free copy of your credit file.

  • Place a ban on your credit file with those agencies — this can stop criminals accessing credit in your name.

  • Advise your bank and review your security arrangements.

  • Update your online banking, email and other passwords — use unique passwords for each account.

  • Set up multi-factor authentication — where possible don't just use SMS, use something like an authenticator app.  This is to limit the damage done by SIM swaps and phone porting.

  • Monitor your phone closely — if it suddenly stops working it may have been ported.

  • Contact IDcare — they have trained counsellors who can support you.